What do I do if a customer changes their mind about purchases prior to leaving the store?

With such a great selection of products, sometimes, it is hard for your customers to decide which one to take home! If a customer changes their mind after the transaction is complete, please check with a manager or shift-lead to confirm your store’s Return/Exchange policy. If approved, you can exchange the product by completing the Return workflow on your Dauntless Retail (Korona) POS terminal.

If you have any additional questions or concerns, please feel free to reach out to our Client Engagement team directly via email at [e-mail] or call 206-494-3338 ext. 1 for further assistance.